Enanching SMEs' Resilience After Lock Down
Keywords (meta tag) Net-iquette, effective communication
Objectives/goals• Understand the importance of netiquette
• Learn how you should run a business communication
• Know more about different tools for online business communication
• Be aware of the most common mistakes in online business communication
Description Effective online communication is crucial in real-life business commitments and relationships. In the digital era, business actors should master all tools for online communication such as emails, instant messaging, social media and video calls.
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Conrad, A. (2021). The 7 Rules of Business Chat Etiquette Your Team is Definitely Breaking. https://www.getapp.com/resources/business-chat-etiquette-rules-for-small-business/
Guffey, M. (2008). Essentials of business communication (7th ed.). Mason, OH: Thomson/Wadsworth.
Shea, V. (1994). Netiquette. San Francisco, CA: Albion Books.
Smith, S. (2020). Netiquette: How to Master Online Business Communication. https://www.business-opportunities.biz/2020/05/05/netiquette-master-online-business-communication/
Strawbridge, M. (2006). Netiquette: Internet etiquette in the age of the blog. Software Reference.